BDC Sales - Audi Brookline
$39,520–$41,600 year
On-siteBrookline, Massachusetts, United States
Brookline, Massachusetts, United StatesOn-siteFull Time$39,520–$41,600 yearEnterprise
Full TimeEnterprise
Job Summary
Manage inbound and outbound calls and emails to identify customer needs, provide sales appointment availability, and research issues with solutions. Greet customers, contact them to determine automotive sales requirements, and adhere to phone scripts while documenting all interactions in the customer management system. Complete internet lead management daily and partner with the sales department to schedule vehicle appointments. Handle high-volume contact ranging from 50+ calls per day using advanced computer and phone skills, maintaining a minimum typing speed of 35-40 words per minute.
Required Qualifications
- Must be able and willing to receive a high amount of inbound calls
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
- Must be able to effectively lead and coach others
- Must be able to effectively manage large amounts of inbound/outbound calls and emails in a timely manner
- Must be able to identify customer needs
- Must be able to provide information on sales appointment availability
- Must be able to partner with the sales advisors
- Must be able to research issues and provide solutions or alternatives
- Must be able to greet customers
- Must be able to contact and communicate with customers to identify automotive sales needs
- Must be able to follow all dealership processes and procedures
- Must be able to perform high frequency of contact with customers
- Must be able to thoroughly document all contacts within the customer management system
- Must be able to complete internet lead management on a daily basis
- Must be able to answer all calls in a prompt, professional and courteous manner
- Must be able to use scripts to collect all pertinent customer information and document in the system accordingly
- Must be able to adhere to Asbury phone scripts
- Must have excellent customer service skills
- Must have motivation to be successful
- Must have advanced computer & phone skills
- Must have minimum typing 35-40 words per minute
- Must be able to multi-task in a fast paced environment
- Must be a team player
Desired Qualifications
- Experience using customer tracking systems to track calls and appointments preferred
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
- Appointment setting experience a plus
- Various language proficiency is always a plus
- Experience with Clicklane
- Experience with Order to Cash
- Experience with Procure to Pay
- Experience with Supply Chain
- Experience with Customers
- Experience with Suppliers
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