BDC Representative
$35,152–$68,640 year
On-site · Downey, California, United States
Job Summary
The Business Development Center (BDC) Representative handles inbound/outbound calls, verifies and distributes information from inquiries about vehicles and service, schedules/coordinates appointments, and follows up on service status and reminders. Responsibilities include data entry into CRM, adhering to Do Not Call policies, handling internet leads, and maintaining customer care through scripted processes and collaborative teamwork in a 100% on-site dealership environment. The role emphasizes customer service, sales assistance, appointment management, CRM utilization, and follow-up communications. Qualifications emphasize prior customer service and sales experience, strong communication, follow-through, multitasking, and proficiency with Microsoft Office tools.
Required Qualifications
- Previous customer service experience
- Sales experience required
- Requires strong communication skills to work effectively with customers
- Excellent follow through and follow-up skills
- Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
- Able to problem solve and handle a variety of issues
- Must be self-motivated and able to follow direction and able to work independently or as a team
- Ability to multi-task projects, establish priorities, work independently and organize effectively
- Must be detail orientated and be able to work under pressure
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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