BDC Representative
On-siteTroy, Ohio, United States
Troy, Ohio, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Make outbound calls to schedule and confirm service appointments, answer inbound inquiries, and follow up on recommended maintenance. Contact customers with open service opportunities to encourage repairs, accurately schedule appointments based on department availability, and maintain precise customer data in the dealership CRM. Follow up on missed appointments and declined services while collaborating closely with Service Advisors to ensure a smooth customer experience. Meet daily and monthly appointment-setting and performance goals. Provide excellent customer service and create a positive experience on every call.
Required Qualifications
- Excellent verbal and written communication skills
- Friendly, professional, and confident phone presence
- Strong customer service and relationship-building skills
- Ability to handle a high volume of inbound and outbound calls
- Organized, dependable, and detail-oriented
- Comfortable working with computers, CRM systems, and scheduling software
Desired Qualifications
- Previous automotive, dealership, call center, or customer service experience
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