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Castle Automotive GroupPosted 1 month ago

BDC Representative

$33,280–$37,440 year

On-siteMcHenry, Illinois, United States

Full Time

Job Summary

Answer customer calls, respond to internet and live chat inquiries, and establish follow-ups with sales appointments. Provide initial product information, present financing options based on customer needs, and track leads in the CRM system daily. Follow up with leads that are not ready to make an appointment or no-show, while participating in team and process development sessions to maintain positive relationships with teammates and dealership management. This role requires excellent computer skills, a valid driver's license, and a prompt, courteous demeanor. Join Castle Autoplex in McHenry for a competitive hourly rate ranging from $16 to $18, with comprehensive benefits including 401(k) matching, major medical coverage, and paid time off.

Required Qualifications

  • Prior experience as a BDC Representative, Call Center Coordinator, or related position
  • Valid driver's license
  • Strong computer skills

Desired Qualifications

  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality

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