BDC Representative Bob Howard Buick GMC
On-siteOklahoma City, Oklahoma, United States
Oklahoma City, Oklahoma, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Respond promptly to inbound sales leads via phone, email, text, and CRM platforms. Conduct outbound follow-up calls to engage customers, understand their vehicle needs, and schedule appointments for the dealership sales team. Maintain consistent follow-up to maximize show rates and accurately document all interactions within the CRM system. Meet performance goals for appointment-setting, show rates, and sales while providing exceptional customer service. Work closely with sales management to ensure a seamless experience and follow dealership BDC processes and scripts.
Required Qualifications
- Excellent verbal and written communication skills
- Strong phone presence with the ability to build rapport quickly
- Comfortable communicating through phone, email, and text messaging
- Self-motivated, organized, and goal-oriented
- Ability to multitask and manage a high volume of customer interactions
- Basic computer proficiency
- Positive attitude and strong commitment to customer satisfaction
Desired Qualifications
- Previous BDC, customer service, call center, sales support, or automotive dealership experience
- Experience with CRM systems
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