BDC MANAGER
On-sitePharr, Texas, United States
Job Summary
Oversee daily BDC department operations, recruit and train BDC staff, and determine which customers to contact based on current marketing initiatives. Run daily, weekly, and monthly reports to track results while recording and listening to customer calls to review performance and develop staff. Understand buying profiles and patterns of typical telephone prospects, then interface with other department heads and participate in dealership management meetings. This role requires a successful track record in Internet sales or auto dealership business development centers, familiarity with dealership CRM and DMS systems, and the ability to manage high call volumes. Join the ORALÉ TEAM at Charlie Clark Auto Group, where LOVE drives our legacy and community impact.
Required Qualifications
- Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
- The ability to manage high call volumes, internet leads and call lists simultaneously
- Overall knowledge of automotive sales and service department operations
- Strong organizational skills and leadership abilities
- Familiarity with dealership CRM and DMS systems
- High school diploma/GED
- Basic computer skills
- Dealership BDC experience
- Must have valid Texas driver's license
Desired Qualifications
- Experience in training teams and individuals preferred
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