BDC Call Center Agent
$33,280–$33,280 year
On-siteWest Palm Beach, Florida, United States
Job Summary
Deliver a top-notch customer experience by completing outbound phone calls and answering inbound inquiries as assigned. Schedule service appointments by working closely with the BDC Manager and communicating persuasively to set times. Stay informed about service updates, recalls, and service requirements while maintaining a business casual appearance. Perform tasks requiring mathematical skills for discounts and pricing, multitasking with excellent computer and phone presence. Requires a clean driving record, valid license, and 18+ years of age. This role is part of a 5-day work week with one Saturday every three weeks.
Required Qualifications
- 5-day work week, only one Saturday every three weeks!
- Mathematical skills to calculate figures and amounts such as discounts and pricing
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
- Clean driving record & valid driver's license
- Great customer service skills & motivation to be successful
- Able to multitask
- Able to communicate persuasively with customers to set appointments
- Excellent computer skills required
- Excellent phone presence
- 18+ years of age or older
Desired Qualifications
- Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required
- Automotive experience helpful but not required
- Great communication skills
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