BDC Business Development Center Agent
$31,200–$31,200 year
On-siteMcKinney, Texas, United States
Job Summary
Respond to inbound phone calls, internet leads, text messages, emails, and online chats while building rapport and identifying customer needs. Schedule showroom, virtual, and test-drive appointments for new and used vehicles, then confirm and reschedule as necessary. Execute daily outbound prospecting campaigns to contact unsold showroom customers, follow up on leads, and reach out to previous owners for upgrades or lease renewals. Accurately document every interaction in the CRM, update lead statuses, and maintain a full daily activity schedule. Work closely with Sales Consultants and Managers to maximize appointment opportunities and support special sales events.
Required Qualifications
- Outstanding verbal and written communication skills
- Positive, enthusiastic attitude
- Professional phone presence
- Excellent listening skills
- Strong organizational abilities
- Ability to multitask
- Dependable work ethic
- Basic computer proficiency
- Ability to work evenings and weekends
Desired Qualifications
- Automotive BDC experience
- Call center experience
- Customer service experience
- Retail sales experience
- CRM experience (DealerSocket preferred)
- Toyota dealership experience
- Knowledge of texting, email, and video communication tools such as Covideo
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