BDC Associate Fixed Ops - BMW of Fairfax
$37,440–$41,600 year
On-siteFairfax, Virginia, United States
Job Summary
Respond to internet inquiries with courtesy, accuracy, and professionalism while generating service appointments for new and pre-owned vehicles. Promptly enter all customer inquiry data into the CRM and utilize lead management tools to track customer interest. Conduct phone surveys to assess customer preferences and quality of experience, and compile necessary reports and documentation on a timely basis. Perform cashier duties as requested and exhibit ethical behavior to provide the highest degree of customer satisfaction. This role involves working in a fast-paced call center environment with comprehensive training and competitive compensation.
Required Qualifications
- Excellent verbal and written communication skills
- Strong MS Office Suite computer skills
- Ability to work independently and as part of a team in a fast-paced environment
- Ability to work in call center environment
- Strong organizational and time management skills
- Ability to read and comprehend rules, regulations, policies and procedures
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