BDC Associate
On-site · Allentown, Pennsylvania, United States
Job Summary
BDC Associate at Allentown Kia handles inbound/outbound inquiries via phone, email, and online chat, schedules appointments for sales and service, follows up on leads and prior inquiries, maintains customer records in the dealership management system, collaborates with sales/service teams, and helps develop strategies to enhance customer retention and satisfaction. The role involves providing information on promotions, inventory, and dealership services, and tracking key performance metrics such as appointment conversion and customer satisfaction. A high school diploma or equivalent is required; the position emphasizes strong communication, CRM proficiency, multitasking, and a collaborative, customer-focused approach to support dealership goals.
Required Qualifications
- Previous experience in a customer service or sales role
- Proficient in using CRM systems and dealership management software
- Strong communication skills (verbal and written)
- Ability to manage multiple tasks in a fast-paced environment
- High school diploma or equivalent
- Detail-oriented with strong organizational skills
- Customer-focused mindset and relationship-building abilities
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