BDC Agent
On-siteNashville, Tennessee, United States
Job Summary
Handle incoming calls and emails from prospective and existing customers in a courteous and professional manner while generating and managing leads through various communication channels. Schedule appointments for the sales team, maintain and update the customer database with accurate information, and follow up post-appointment to ensure satisfaction. Collaborate with sales and marketing teams to develop lead generation strategies, provide detailed reports on customer interactions, and stay informed about automotive products and industry trends. Meet or exceed monthly performance targets to contribute to the dealership's overall success.
Required Qualifications
- High school diploma or equivalent
- Minimum of 1-2 years of experience in a customer service or sales role
- Excellent communication skills, both verbal and written, with the ability to effectively engage with customers
- Strong organizational skills and attention to detail, ensuring accurate data entry and follow-up
- Ability to work independently and as part of a team in a fast-paced environment
- Proficient in Microsoft Office Suite and comfortable with technology and digital communication platforms
- Strong problem-solving skills and the ability to handle customer inquiries and complaints professionally
- A proactive attitude with a strong desire to learn and adapt to new processes and technologies
Desired Qualifications
- An associate degree in business administration or a related field
- Experience with CRM software and other sales tools
- Proven track record of meeting or exceeding sales targets and customer satisfaction metrics
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