BDC Agent
On-siteCoon Rapids, Minnesota, United States
Coon Rapids, Minnesota, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Answer all incoming phone calls according to script, schedule sales and service appointments, and make outbound calls to contact internet customers. Log customer comments, confirm scheduled appointments, and reschedule no-shows while notifying necessary departments. Purify and update customer changes in the database, generate follow-up reminders via letters and emails, and track appointment outcomes with the Sales or Service Department. Meet or exceed monthly goals while maintaining a professional, enthusiastic attitude in a fast-paced environment.
Required Qualifications
- High School Diploma or equivalent
- Previous experience with phones
- Telemarketing experience in the following fields: automotive, business development, customer service
- Previous experience with the process of the scripts, power tracks, and alternative choices
- First-class verbal, written and communication skills
- Ability to initiate dialogue with BDC Manager
- Ability to communicate effectively and efficiently
- Organized
- Multi-tasked
- Self-motivated
- Ability to work effectively as part of a team
- Ability to work on individually-assigned tasks
- Superior time-management skills
- Prioritization skills
Desired Qualifications
- Telemarketing experience in the following fields: automotive, business development, customer service
- Knowledge of working Microsoft Word
- Computer literate/knowledge
- Data entry skills
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