BBB - Member Eligibility Specialist

Facilitate the review of standards accreditation applications, manage onboarding requirements, and address eligibility concerns, denial procedures, and reinstatements through clear communication with business owners. Serve as the primary contact to new onboarding customers, delivering personalized hospitality, proactively addressing concerns, and establishing trust throughout the onboarding process. Manage communications via outbound calls, text messages, and letters to address eligibility for BBB accreditation, complaints, and other mission-related issues. Educate businesses on onboarding, accreditation, compliance, and product services while identifying challenges to recommend process enhancements. Maintain accurate business profiles through database updates and research-driven profile enhancements, applying knowledge of reporting policies and advertising guidelines. Collaborate with internal teams and third-party partners to provide guidance on accreditation and business needs.