Batch Operations Specialist
Hybrid · Sofia, Sofia-Capital, Bulgaria
Job Summary
Develop and implement comprehensive infrastructure monitoring strategies and processes. Monitor the performance and availability of servers, networks, and databases using Automic tools. Prepare and execute tasks related to billing/rating/batch processing. Identify and resolve infrastructure issues in a timely manner, ensuring minimal disruption to operations. Design and implement automation workflows using Automic. Handle incidents (analyze logs, errors handling, finding resolutions or workarounds within the specified SLAs/OLAs). Work with ticketing system to resolve reported problems or submit such to responsible units in case of failures or tasks. Prepare regular and ad-hoc reports. SOX controls execution. Develop tools/scripts to automate routine operational tasks. Maintain system documentation.
Required Qualifications
- University degree in IT/Telecommunication or any other relevant
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