Barista ("Servidor/a de Cafe")

Job Summary

Required Qualifications

• •High school or equivalent education
• •One year customer service experience
• •Safe Server Alcohol & Food Handlers certification
• •Must be able to speak, read, write, and understand the primary language used in the workplace
• •Must have excellent customer relations skills
• •Must be detail oriented with outstanding organizational and communication skills
• •Must possess basic computer skills
• •Must possess basic computational ability
• •Must have a strong knowledge of drink preparation and applicable health standards
• •Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more
• •Must be able to stand and exert well-paced mobility for up to four (4) hours in length
• •Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
• •Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis
• •Must be able to lift up to 45 lbs. as needed
• •Must be able to push and pull carts and equipment weighing up to 250 lbs.
• •Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
• •Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations
• •Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception
• •Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally
• •Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well
• •Must be able to work varying schedules to reflect the business needs of the hotel
• •Attendance at all scheduled training sessions and meetings is required
• •Must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards
• •Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS
• •Self-driven and able to work independently
• •Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
• •Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts
• •Must be able to follow all company and safety and security policies and procedures
• •Must be able to maintain a safe and healthy work environment by following organization standards and sanitation regulations
• •Must be able to operate a cash register/ POS system and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follows all companys customer service and cash handling policies and procedures
• •Must be able to ensure equipment is clean and in working order. Report any maintenance or repair needs to the maintenance department
• •Must be able to maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• •Must be able to properly handle all food and equipment
• •Must be able to clean and sanitize work areas, utensils, and equipment
• •Must be able to clean tables, floors, and other service areas
• •Must be able to ensure that coffee supplies are always stocked (i.e., cup sleeves, straws, stirs, napkins, sugar, creamer, etc.)
• •Must be able to follow companys operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift
• •Must be able to assist with any guest inquiry
• •Must be able to report maintenance problems, safety hazards, accidents, or injuries
• •Must be able to perform other reasonable job duties as requested by direct and indirect Supervisors
• •Must be able to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities

Desired Qualifications

• •One to three years food service experience preferred