Barista
On-siteBoston, Massachusetts, United States
Job Summary
Serve coffee and espresso beverages consistently according to recipes while providing friendly, individualized customer service. Anticipate customer and store needs by evaluating the environment, then craft drinks that meet quality standards and facilitate dialogue about product offerings. Accurately ring sales orders into the POS system, count back change courteously, and restock retail shelves as necessary. Routinely clean the bar area, including the steam wand, retail shelving, floors, windows, grinders, vacuums, and trash. Maintain a calm demeanor during high stress, multitask efficiently, and participate in training sessions to advance coffee education. This role requires standing for up to eight hours, lifting items up to 50 pounds, and working weekends in a fast-paced indoor café setting.
Required Qualifications
- Experience as a server
- Skilled at latte art or willing to learn
- Contagious energy that sets a positive example for other employees
- Maintains a calm demeanor during periods of high stress
- Self-motivated, learns quickly, and multitasks efficiently
- Maintains punctual and consistent attendance
- Maintain stationary (e.g., standing) for extended periods of time frequently and be on your feet for up to 8 hours per shift
- Move around the caf� throughout the day assisting staff and customers, as well as performing shift responsibilities constantly
- Move and lift supplies, equipment, boxes, and other items up to 50 pounds from the floor to shelves, under the counter, and up a set of stairs frequently
- Shift position in multiple directions to work all stations in the kitchen and behind the counter in the front of the house
- Reach items under counter and overhead on shelves frequently
- Tolerate exposure to cleaning solutions frequently
- Experience as a barista for 1+ years
- Ability to serve coffee and espresso beverages in a consistent manner according to recipes
- Weekends required
Desired Qualifications
- demonstrate a knowledge of coffee products, brew methods, equipment, and tea products
- provide quality customer service
- serve all products with friendly, individualized attention toward each customer
- Ensure customers are warmly received and welcomed and engaged in sincere and friendly conversation
- Respond to questions/orders/concerns in a professional manner
- Anticipates customer and store needs by constantly evaluating the environment and customers for clues
- Facilitate easy dialogue regarding product offerings with customers
- Actively participate in training sessions to advance your coffee education
- Craft beverages that adhere to the company's quality standards
- Communicates effectively with customers and co-workers
- Responds proactively to prevent negative customer service situations
- Accurately rings sales orders into POS system and counts back change to the customers in a courteous and friendly manner
- Restocks retail shelves when necessary
- Routinely cleans the bar area (do not forget the steam wand), retail shelving, floors, windows, grinders, vacuums, and takes out the trash
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