Banquets - Training Supervisor

Spearhead all departmental training and team development by conducting new hire classes, auditing trainers, and implementing creative techniques like role-playing. Monitor events and staff performance across Servers, Trainers, Bartenders, and Captains to provide on-the-job correction and ensure adherence to Forbes Five-Star and AAA Five Diamond Standards. Coordinate safety meetings, manage training schedules, and establish monthly out-of-department certification programs for temp laborers. Prepare weekly reports for Banquet Management, update digital training records, and assist the administrative office with hiring, scheduling, and billing inquiries. Maintain accurate time and attendance logs while organizing team-building activities. This role supports the Banquet Captains and contributes to the Broadmoor's reputation as the longest-running Five-Star, Five-Diamond resort.