Banquets Conferences Concierge

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure all arrangements are agreeable. Read and analyze banquet event orders to gather guest information, determine proper setup, timelines, and specific needs including buffets and action stations. Respond to and fulfill special banquet arrangements while following up to ensure compliance. Welcome and acknowledge all guests according to company standards, anticipate service needs, and thank guests with genuine appreciation. Speak with others using clear, professional language and answer telephones using appropriate etiquette. Maintain positive working relationships with the team, support common goals, and ensure adherence to quality expectations. Visually inspect tools and equipment, and follow all safety policies by reporting accidents and injuries.