Banquet Server
On-siteParadise Valley, Arizona, United States
Paradise Valley, Arizona, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Set all tables, prepare rooms according to the Banquet Event Order, and serve food and beverages to guests at all banquet functions while maintaining hotel standards. Perform preparatory tasks and side work to ensure prompt service, manage the banquet storeroom, and clean up space after events. Respond to guest problems and complaints, communicate with management when necessary, and follow all money handling procedures. Utilize suggestive selling techniques to enhance guest satisfaction and cross-train in other hotel areas as requested by management.
Required Qualifications
- High School diploma or equivalent
- Experience in hotel or a related field
- Flexible and long hours
- Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Must be able to effectively communicate both verbally and written
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Maintain a warm and friendly demeanor at all times
Desired Qualifications
- High School diploma or equivalent and/or experience in hotel or a related field preferred
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