Banquet Server
$10,400–$11,440 year
On-siteWilmington, Delaware, United States
Job Summary
Conduct roll call meetings to learn function particulars and guest expectations, then greet arriving guests and assist with seating. Prepare meal accompaniments, open wine and champagne, and serve food and beverage in the order specified by the Banquet Captain to ensure consistency. Clear courses following procedures, bus and set tables, and perform side work while maintaining cleanliness and sanitation. Resolve guest complaints promptly to ensure satisfaction and communicate effectively with support crew and management. Maintain complete knowledge of departmental policies, service procedures, and equipment use.
Required Qualifications
- 1-2 years of experience as a server for events and/or banquets
- Strong guest service skills with the ability to provide a positive and memorable guest experience
- Ability to work in a fast-paced environment while maintaining attention to detail
- Excellent communication and interpersonal skills
- Flexibility to work evenings, weekends, and holidays as required
- High School Diploma or equivalent
- Ability to stand during entire shift
- Ability to lift 30 lbs
- Must have a valid form of identification
- Must have the knowledge to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals
- Must have the knowledge to calculate figures and amounts such as discounts and tips
- Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Must be able to learn and utilize Toast Point-of-Sale (POS) & Restaurant365 systems
- Must have the ability to read, understand and follow both verbal and written company directives and initiatives
- Must demonstrate knowledge and understanding of government policies and regulations
- Must have the ability to effectively answer questions and speak before groups of managers, clients, customers, and the general public
- Must have the ability to use common sense to understand and carry out written and oral instructions
- Must have the ability to creatively solve problems in a fast paced environment using experience and an outside-the-box mindset
- Must be able to frequently stoop, kneel, crouch, crawl
- Must be able to occasionally lift or carry up to 50 pounds
- Must occasionally sit, climb stairs and/or maintain balance
- Must possess depth perception, and the ability to adjust focus
- Must have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies
- Follows policies and procedures, reports to work as scheduled, accepts responsibility for one's own actions, and takes initiative to ensure that work is completed correctly and in a timely manner without close supervision
- Develops and maintains effective working relationships with other employees
- Maintains professionalism during challenging situations
- Remains engaged to better identify their needs and lead with integrity
- Won't shy away from giving constructive feedback, and is able to do so in a respectful manner
- Seeks out feedback and coaching to develop in role
- Is able to receive feedback and coaching without becoming defensive
- Demonstrates emotional awareness of self and others in order to build strong and lasting professional relationships
- Remains calm and work efficiently and effectively under high stress and frustrating conditions
Desired Qualifications
- Experience in catering or hospitality industry is an asset
- Basic knowledge of English is highly preferred
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