Banquet Manager | Wellsworth Hotel
On-siteSouthbridge, Massachusetts, United States
Job Summary
Manage all aspects of the Banquet Department by directing, implementing, and maintaining a service philosophy that emphasizes quality customer service. Coordinate and evaluate the unit's operations, including training employees, planning assignments, appraising performance, and resolving guest complaints. Ensure compliance with daily operational procedures and food safety standards while establishing standards for safe working conditions. Develop financial objectives, maintain the department's annual budget, and communicate with General Management and staff. Work a flexible schedule including weekends and holidays as required.
Required Qualifications
- Minimum of two years of supervisory experience in banquet operations
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
- ServSafe and/or food safety training
- Alcohol awareness training (such as TIPS)
- Familiarity with sales and marketing tools for banquets and BEO's
- Ability to write routine reports and correspondence
- Ability to accurately compute mathematical calculations and use required measurement tools
- Ability to prepare budgets and ensure cost controls
- High school graduate or equivalent
Desired Qualifications
- some college
- Bilingual English/Spanish
- Knowledge of local activities and attractions appropriate for clientele
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.