Banquet Manager
On-siteAllentown, Pennsylvania, United States
Job Summary
Oversee daily banquet operations, including setting stations, managing staff, and executing events from breakfast to galas. Interview, recruit, train, and coach banquet servers and housemen while conducting performance evaluations and handling discipline. Prepare schedules based on budget and occupancy, assist with forecasting and budget monitoring, and control food, beverage, and labor costs. Resolve guest complaints, monitor operational issues, and ensure compliance with health, safety, and alcohol awareness standards. Process banquet checks and lead department meetings to drive guest satisfaction and maximize profits.
Required Qualifications
- Associate or Bachelor's degree in the hospitality field preferred
- Two Years working as a Banquet Manager and/or F&B Manager, preferably in a hotel
- Extensive knowledge of overall F&B operations
- Micros POS experience preferred
- Proficient with Microsoft Office
- Can communicate well with guests
- Must be willing to pitch-in and help co-workers with their job duties and be a team player
- Must be able to provide outstanding customer service to internal and external guests
- Must have knowledge of departmental operations
- Must have knowledge of computers and training techniques
- Maintain a professional appearance and manner at all times
- Ability to exercise judgment in evaluating situations and in making sound decisions
- Must have strong interpersonal skills and cordial behavior
- Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching
- Excellent communication, organization, written and guest relations skills
- Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
- Strong interpersonal skills and a can-do positive attitude
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
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