Banquet Manager

Lead all banquet operations for conferences, corporate meetings, collegiate groups, athletic teams, social events, banquets, and resort functions; serve as the primary operational leader for banquet events, ensuring exceptional guest service and flawless event execution from setup through breakdown; recruit, train, coach, and develop banquet associates to deliver consistent service and hospitality standards; review banquet event orders and communicate event details with Culinary, Sales, Front Office, Engineering, and other departments; oversee event room setup and presentation to meet client expectations and resort standards; lead pre-shift meetings and provide hands-on support during events to ensure service excellence; monitor banquet staffing, labor costs, and scheduling to align service levels with business demand; build relationships with group contacts, meeting planners, coaches, and event hosts to drive guest satisfaction and repeat business; ensure accurate event billing, payroll processing, service charge distribution, and operational reporting; maintain compliance with food safety, liquor, sanitation, and workplace safety standards; support overall Food & Beverage operations by overseeing outlet shifts during periods of lower banquet activity; collaborate with resort leadership to achieve departmental financial goals and guest satisfaction objectives.