Banquet Houseperson / Attendant
On-siteMilwaukee, Wisconsin, United States
Job Summary
Set up and clean banquet functions while monitoring assigned sections to ensure patrons are served. Vacuum, sweep, mop, and polish areas before, during, and after events, maintaining a clean, organized, and safe condition. Greets guests upon arrival, presents menus, answers questions, and takes food and beverage orders. Clears and cleans tables, resets counters, and stocks assigned areas at the end of each shift. Cooks or prepares food according to recipes and assists in food production based on the menu and guest count. Securely lock banquet rooms and store all equipment in designated areas after functions. Report tips properly for tax processing and adhere to safety and security procedures. Work varying shifts including nights and weekends, managing difficult customer situations with professionalism. Maintain high standards of food, beverage, and guest service while representing the company with good character.
Required Qualifications
- Three to six months related experience; or equivalent combination of training and experience
- Requires the ability to read, write, and speak the English language
- Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance
- Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position
- Knowledge of, and ability to, appropriately interpret and follow policies and procedures
- Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether verbal or written
- Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need
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