Banquet Houseperson - Ann Arbor Ypsilanti Marriott
On-siteYpsilanti, Michigan, United States
Job Summary
Set up and clean up banquet functions, monitor assigned sections during events, and ensure all patrons are served. Vacuum, sweep, mop, polish, and wipe areas before, during, and after events. Maintain banquet areas in a clean, organized, and safe condition while clearing and securely locking rooms at the close of functions or end of the workday. Store equipment in designated areas, greet guests upon arrival, and present menus or take food and beverage orders. Cook or prepare food according to recipes and assist in food production. Clear tables, reset counters, and maintain kitchen and wait stations by keeping areas tidy and stocking assigned spaces. Report tips properly for tax processing and adhere to safety and security procedures. Schedule varies based on business need, including nights and weekends.
Required Qualifications
- Three to six months related experience
- Ability to read write and speak the English language
- Ability to manage difficult or emotional customer situations
- Ability to respond promptly to customer needs and requests for service and assistance
- Ability to maintain a high level of professionalism
- Treats others with respect and consideration regardless of their status or position
- Knowledge of and ability to appropriately interpret and follow policies and procedures
- Knowledge of and ability to adhere to safety and security procedures
- Reports potentially unsafe conditions
- Uses equipment and materials properly
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether verbal or written
- Ability to meet the demands of the work schedule to be at work and on time
- May occasionally require the ability to work outside of regularly scheduled hours
- Schedules may vary based on business need
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