Banquet Houseman
On-siteWoburn, Massachusetts, United States
Job Summary
Provide guests with the finest quality of service in a warm and enthusiastic manner, greeting arrivals and presenting menus. Set up and clean up banquet functions, vacuum, sweep, mop, and polish areas before, during, and after events. Monitor assigned sections to ensure all patrons are served, clearing tables, resetting counters, and maintaining kitchen and wait stations. Cook or prepare food according to recipes and assist in food production based on the menu and guest count. Ensure banquet rooms are cleared, securely locked, and that equipment is stored in designated areas. Report tips properly for tax processing and adhere to safety and security procedures. Work varying shifts including nights and weekends to meet business needs.
Required Qualifications
- Three to six months related experience
- Equivalent combination of training and experience
- Ability to read write and speak the English language
- Ability to manage difficult or emotional customer situations
- Ability to respond promptly to customer needs and requests for service and assistance
- Ability to maintain a high level of professionalism
- Treats others with respect and consideration regardless of their status or position
- Knowledge of and ability to appropriately interpret and follow policies and procedures
- Knowledge of and ability to adhere to safety and security procedures
- Ability to report potentially unsafe conditions
- Ability to use equipment and materials properly
- Ability to present and express ideas and information clearly and concisely
- Ability to meet the demands of the work schedule
- Ability to be at work and on time
- Ability to work outside of regularly scheduled hours
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