Banquet Captain
On-siteCharlotte, North Carolina, United States
Job Summary
Review Banquet Event Orders (BEOs) to understand menu details, layout requirements, and guest expectations. Conduct pre-shift meetings to assign stations, train staff on service etiquette, and address special dietary requirements. Coordinate with the culinary team to ensure food is plated and served on time. Welcome hosts, address real-time requests or complaints, and oversee clearing tables, assigning cleaning duties, securing inventory, and preparing the venue for the next event. This senior-level role serves as the primary on-site liaison between clients, event planners, and kitchen staff during weddings, galas, and corporate meetings to ensure seamless execution and high-end guest satisfaction.
Required Qualifications
- 1 to 3+ years of experience in high-end customer service, catering, or the wedding and events industry
- Strong capability to direct, motivate, and manage multi-staff teams
- Ability to stand and walk for 10+ hours
- Ability to lift/move heavy banquet equipment (up to 50 lbs)
- Valid food handler's card
- Alcohol certification (e.g., TIPS or ServSafe)
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