Banquet Captain
On-siteConcord, New Hampshire, United States
Job Summary
Act as Manager On Duty during events, guiding the banquet team through setup, service, and breakdown while maintaining food, beverage, and guest service standards. Tend to guest requests and complaints professionally, communicate with staff to execute Banquet Event Orders, and collaborate with the kitchen to meet client visions. Assist with setting up banquet spaces, audio-visual equipment, and displays, while facilitating communication across departments for food counts and timing. Monitor service trends, address issues, and ensure all safety regulations are adhered to. Maintain positive relationships with team members, clients, and vendors, and assist with overall audio/video services and equipment upkeep. Complete projects assigned by the Food & Beverage Manager, participate in ongoing training, and attend department meetings.
Required Qualifications
- Valid driver's license
- Must be able to travel to and from function sites
- Must have a valid NH driver's license
- Must have a favorable driving record
- Must be able to pass pre-employment drug test
- Must be able to pass background check
- Must be able to pass driver record check
- Non-slip shoes
- Ability to lift up to 100 lbs
- Ability to lift or transport objects weighing up to 75 lbs
- Ability to walk, sit, and stand to a significant degree
- Ability to reach, handle, climb, balance, kneel, crouch, stoop, talk, hear, see, and smell
- High school diploma or general education degree (GED)
- One to two years related hospitality experience and/or training
- Equivalent combination of education and experience
- Leadership experience
- Ability to read, analyze, and interpret general business documents
- Ability to read, analyze, and interpret financial reports
- Ability to read, analyze, and interpret government regulations
- Ability to write reports
- Ability to write business correspondence
- Ability to write procedure manuals
- Ability to actively participate in discussions
- Ability to effectively present information
- Ability to respond to questions from management, clients, customers, and the general public
- Ability to read and interpret financial information
- Ability to prepare budgets
- Ability to deal with a system of real numbers
- Ability to deal with probability
- Ability to deal with statistical inference
- Ability to apply fractions
- Ability to apply percentages
- Ability to apply ratios
- Ability to apply proportions
- Sharp ability for attention to detail
- Ability to quickly identify variances in standards
- Ability to multitask
- Ability to be highly organized
- Ability to work under pressure
- Ability to positively identify problems
- Ability to collect data
- Ability to establish facts
- Ability to draw valid conclusions
- Ability to provide a viable solution
- Ability to solve practical problems
- Ability to deal with situations professionally and efficiently
- Ability to interpret and analyze a variety of instructions or policies in written form
- Ability to interpret and analyze a variety of instructions or policies in oral form
- Ability to interpret and analyze a variety of instructions or policies in diagram form
- Ability to interpret and analyze a variety of instructions or policies in schedule form
Desired Qualifications
- Leadership experience
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