Banking Services Operations Associate III - Non Real Estate Collateral Management

Process direct lien filing transactions, complete state DMV documentation, and resolve issues with customers, dealers, and state agencies. Conduct research on outstanding title/lien perfections, including outbound calls and online inquiries, while fulfilling requests for collateral maintenance such as name changes and registration in new states. Process lien release transactions following loan satisfaction or total loss and provide branch phone support regarding vehicle titling at closing. Check processing to ensure data accuracy, reconcilement, and daily general ledger integrity. Adhere to company risk and regulatory standards, identifying issues requiring escalation to management.