Banking Representative
On-siteKingston, Kingston, Jamaica
Kingston, Kingston, JamaicaOn-siteFull TimeMid Level
Full TimeMid Level
Job Summary
Banking Representative in a fast-paced, customer-centric contact center handling inbound calls to assist customers with account balances, transfers, debit card management, and statement inquiries. You will guide customers through the mobile app and online banking, act as a first line of defense against fraud, research transaction histories using CRM tools, maintain compliant records, and participate in ongoing coaching to improve call flow and performance targets. Role requires 6 months of customer service or BPO experience, English proficiency, and the ability to work an 8-hour shift from Kingston, Jamaica.
Required Qualifications
- At least 18 years of age
- CXC/CAPE, at least 5 subjects including English A
- Must be able to work in Kingston (Constant Spring Rd)
- Able to work any 8-hour shift within a 24-hour period; flexible to business needs
- At least 6 months of Customer Service experience or 6 months BPO/Call Center experience
- Experience troubleshooting issues and owning resolution for the customer
- Demonstrate caring, supportive, and friendly nature with confidence and urgency
- Computer savvy; comfortable at a desk with multiple monitors
- Results oriented; able to provide recommendations and solutions
- Excellent English communication skills, both oral and written
- Willingness to accommodate accessibility needs during hiring process
- Pass pre-employment tests and interviews; AI assessments may be included
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