Banking Customer Service Representative - Onsite
On-siteMcAllen, Texas, United States
McAllen, Texas, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Connect with customers via phone, email, chat, or social media to resolve inquiries and process payments. Calmly de-escalate issues and escalate interactions when necessary, while upselling if required. Track all call-related information for auditing and reporting, and provide feedback on call issues. Maintain a structured schedule that includes a variety of shifts, working under pressure with strong organizational skills.
Required Qualifications
- High School Diploma or equivalent.
- Proven call center experience.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Must be able to work within a structured schedule that includes a variety of shifts.
- Demonstrate commitment to following established procedures and be customer service driven.
- Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Outstanding communication, listening, and analytical skills.
- Strong organizational and problem-solving skills.
- Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Proactive approach to problem-solving with a focus to creating a positive customer experience.
Desired Qualifications
- Customer service and/or sales experience preferred.
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