Banking Customer Service Representative English/Bilingual - Onsite
On-siteBrownsville, Texas, United States
Job Summary
Connect with customers via phone, email, chat, or social media to resolve inquiries, process payments, and de-escalate issues. Find innovative ways to respond to varying questions and concerns while tracking call information for auditing and reporting. Escalate interactions when necessary and provide feedback on call issues. Upsell if required. Maintain composure in a fast-paced environment while following established procedures. This role requires strong oral and written communication skills, the ability to work independently, and at least 25 words per minute typing speed. Minimum 6 months of customer service experience is needed.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Able to work independently
- Excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- Communication: Outstanding communication, listening, and analytical skills
- Organizational Skills: Strong organizational and problem-solving skills
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Solution-Oriented: Proactive approach to problem-solving with a focus to creating a positive customer experience
Desired Qualifications
- College degree preferred but not required
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