Banking Consultant, Cooktown QA
On-siteCooktown, Queensland, Australia
Job Summary
Contribute to significant uplift in customer engagement and advocacy by completing customer transactions, conducting needs-based conversations, and educating clients on available financial solutions including digital channels. Actively participate in and support bank programs and initiatives while taking responsibility to know your customer from a risk perspective. Ensure compliance with ANZ and branch policies and procedures to deliver a high standard of customer service. Work within a collaborative team environment to act as a role model and peer coach, helping customers leave as strong advocates of ANZ. This role is based at 115 Charlotte Street, Cooktown Queensland, with a Monday to Friday schedule from 9:00am to 2:00pm.
Required Qualifications
- Exceptional customer focus
- Sound understanding of compliance
- Excellent communication and interpersonal skills
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Take responsibility to 'know your customer' from a risk perspective
- Ensure compliance with ANZ and branch policies and procedures
Desired Qualifications
- Retail experience is an advantage
- Experience in being a user and promoter of technology
- Working knowledge in using different digital channels is an advantage
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