Banking Associate - Greendale Worcester
$45,760,000–$57,720,000 year
On-siteWorcester, Massachusetts, United States
Job Summary
Process everyday banking transactions on the teller line or platform, including opening and closing accounts, servicing deposits, and resolving debit/credit card issues. Deliver end-to-end advice by educating customers on products, managing self-generated leads, and prioritizing referral leads from partners. Service customers on both the teller line and digital platforms while maintaining accurate cash drawer balances and adhering to dual control requirements. Engage in lobby leadership to orchestrate walk-in traffic and represent the first point of contact for inquiries and resolutions. Ensure full compliance with Bank Secrecy Act, Patriot Act, and internal audit requirements while completing all mandatory training. Work during operating hours including evenings, weekends, and holidays.
Required Qualifications
- High school diploma or GED
- 1 year experience working with customers
- Ability to work during operating hours to include evenings, weekends and holidays
- Teller training completion
- Part 1 of platform training completion
- Sound judgment in decision making and problem solving
- Proficient in Microsoft Office
- Notary License
Desired Qualifications
- Demonstrated Customer Service skills
- Teller experience
- Military experience
- Volunteering
- Education
- Strong organization skills
- Excellent communication skills
- Demonstrated effective problem-solving skills
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Ability to be concise, clear and consistent
- Ability to handle multiple tasks in a fast-paced environment
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