Bankcard Operations Representative - Accounting
$37,876,800–$45,760,000 year
On-siteSanta Rosa, California, United States
Job Summary
Monitor and investigate merchant processing activities using risk tools, field customer calls regarding underwriting policies, and contact banks or merchants to verify transactions. Conduct regular investigations to ensure risk management and compliance, then concisely document risk assessment findings. Perform merchant account maintenance including profile and bank account updates, while collaborating with internal sales teams to support the merchant experience. Stay current on industry trends and perform other risk-related duties as assigned. Ideal for candidates with 1-2 years in merchant services and experience with fraud and risk tools. Schedule is 8 am - 5 pm PT, Monday - Friday.
Required Qualifications
- 1-2 years in the merchant services industry
- experience specific to fraud and risk
- Analytical mindset with a critical, investigative approach to problem solving
- Detail oriented coupled with a high level of curiosity and risk awareness
- Solid written and verbal communication skills
- Able to juggle multi tasks and deliver consistent high performance
- Experience with Microsoft Excel/Google sheets (basic functions)
- Ideally able to work an 8 am - 5 pm PT, Monday - Friday schedule
- Candidate must possess strong written skills
- intermediate computer skills
- willingness to work in a fast-paced environment
- Must also have the ability to calculate figures and amounts, such as discounts, interest, commission proportions and percentages
Desired Qualifications
- Experience working with various transaction & risk monitoring tools/systems
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