Bank Medical Secretary

Provide an efficient secretarial service to all Consultants by typing clinic notes, letters to General Practitioners, and external agencies. Answer patient queries with tact and diplomacy, liaising with Consultants to resolve complaints and communicating effectively with GP surgeries and other healthcare professionals. Open mail, distribute correspondence, and contribute to departmental procedures while assisting in the training of new secretaries. Ensure consistent service coverage during holiday or sickness periods and undergo all mandatory training. Deliver exemplary customer service to consultants, patients, and co-workers.