Bank IT Help Desk Specialist

Provide frontline IT support for hardware, software, printers, phones, mobile devices, banking systems, and network issues for local and remote users. Troubleshoot and resolve technical problems efficiently, escalating complex issues to higher-tier staff or vendors as needed. Log, prioritize, and manage incoming support requests using the designated ticketing system while maintaining accurate records and building a reliable knowledge base. Assist users in learning IT tools, create training documents, and perform routine maintenance tasks such as software updates, patching, and antivirus checks. Acquire, set up, and configure new computers, peripherals, and software for employees. Collaborate with internal teams and external vendors to coordinate upgrades and implement system enhancements, while participating in IT projects including software rollouts and infrastructure improvements.