Bank Customer Service Representative - Mid-shift
$15,080,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Respond promptly to customer calls and online inquiries, investigating and resolving account-related issues while providing guidance on banking products and services. Accurately document all customer interactions and maintain secure, accurate service during peak interaction times in a fast-paced, remote call center environment. Availability for evening or extended hours is required, and candidates must complete a full application including screening questions and a pre-employment test. This role supports MCI's mission to deliver customer experience solutions across diverse industries, fostering a team-oriented culture with opportunities for internal promotions and paid training.
Required Qualifications
- High School Diploma/GED
- 1–2 years of customer service experience
- Strong numeracy and communication skills
- Availability for evening or extended hours
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- banking preferred
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background/security investigation results
- Must be willing to submit to drug screening
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