Bank Customer Care Agent
$29,120–$29,120 year
On-siteKilleen, Texas, United States
Killeen, Texas, United StatesOn-siteFull Time$29,120–$29,120 yearLarge
Full TimeLarge
Job Summary
Handle inbound calls, emails, and live chats for banking customers to resolve inquiries and assist with account processes. Understand customer needs, provide effective solutions, and escalate complex issues while ensuring first-call resolution through active listening. Accurately document all interactions in CRM systems and follow client protocols, scripts, and confidentiality requirements. Maintain punctuality and meet attendance expectations while multitasking across multiple systems. Submit to a Level II background check, drug screening, and pre-employment test as part of the application process.
Required Qualifications
- Must be at least 18 years old
- High School Diploma or equivalent
- Minimum 3 years of call center experience
- At least 1 year in a customer service role
- Proficient in multitasking across multiple systems while on calls
- Typing speed of 30–45 WPM
- Fluent in English (spoken and written)
- Comfortable with Windows PC applications and Microsoft Office Suite
- Strong organizational and communication skills
- Customer-focused with a positive, team-oriented attitude
- Reliable and punctual with strong problem-solving abilities
- Able to adapt in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening.
- Job offers are contingent on background/security investigation results.
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