Bank Customer Care Agent
$14,560–$29,120 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound calls, emails, and live chats for banking customers to resolve inquiries, provide product information, and assist with account processes. Understand customer needs to ensure first-call resolution through active listening and problem-solving, escalating complex issues appropriately when necessary. Accurately document all interactions in CRM systems while strictly following client protocols, scripts, and confidentiality requirements. Maintain punctuality and meet attendance expectations while multitasking across multiple systems. Complete a full application including screening questions and a pre-employment test to be considered.
Required Qualifications
- Must be at least 18 years old
- High School Diploma or equivalent
- Minimum 3 years of call center experience
- At least 1 year in a customer service role
- Proficient in multitasking across multiple systems while on calls
- Typing speed of 30–45 WPM
- Fluent in English (spoken and written)
- Comfortable with Windows PC applications and Microsoft Office Suite
- Strong organizational and communication skills
- Customer-focused with a positive, team-oriented attitude
- Reliable and punctual with strong problem-solving abilities
- Able to adapt in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background and/or security investigation
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