Bank Customer Care Agent (Full-Time & Experienced)
$27,248,000–$35,880,000 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$27,248,000–$35,880,000 yearLarge
Full TimeLarge
Job Summary
Respond to inbound calls, emails, and live chats for banking customers by providing product information, resolving inquiries, and assisting with banking processes. Understand customer needs to ensure first-call resolution through active listening and problem-solving, escalating complex issues to appropriate teams when necessary. Maintain accurate CRM records while adhering to strict confidentiality, compliance standards, and client-specific procedures. Follow all scripts and policies consistently to deliver a best-in-class customer experience.
Required Qualifications
- Must be 18 years or older
- High School Diploma or equivalent
- Minimum 3 years of experience in a call center environment
- At least 1 year in a customer service role
- Ability to multitask across multiple systems while on calls
- Typing speed of 30–45 WPM
- Fluent in English (spoken and written)
- Comfortable with Windows PC applications
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
- Strong organizational, written, and verbal communication skills
- Customer-focused with empathy, patience, and responsiveness
- Reliable and punctual with a strong work ethic
- Skilled in conflict resolution and decision-making
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Able to learn new systems
- Able to thrive in a fast-paced, dynamic environment
- Excellent interpersonal skills and a collaborative mindset
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to Level II background and/or security investigation
- Must be willing to submit to drug screening
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