Bank Customer Care Agent (Full-Time & Experienced)
$27,248,000–$29,328,000 year
On-siteLas Cruces, New Mexico, United States or Mesilla, New Mexico, United States
Job Summary
Respond to inbound calls, emails, and live chats for banking customers by resolving inquiries, providing account information, and assisting with banking processes. Understand customer needs to ensure first-call resolution through active listening and problem-solving, escalating complex issues to appropriate teams when necessary. Maintain accurate records in CRM systems while adhering to strict confidentiality and compliance standards for all financial inquiries. Follow client-specific procedures, scripts, and policies consistently to deliver a best-in-class customer experience.
Required Qualifications
- Must be 18 years or older
- High School Diploma or equivalent
- Minimum 3 years of experience in a call center environment
- At least 1 year in a customer service role
- Ability to multitask across multiple systems while on calls
- Typing speed of 30–45 WPM
- Fluent in English (spoken and written)
- Comfortable with Windows PC applications and able to learn new systems
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
- Strong organizational, written, and verbal communication skills
- Customer-focused with empathy, patience, and responsiveness
- Reliable and punctual with a strong work ethic
- Skilled in conflict resolution and decision-making
- Able to thrive in a fast-paced, dynamic environment
- Excellent interpersonal skills and a collaborative mindset
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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