BANCO DE TALENTOS - ASSISTENTE DE ATENDIMENTO (CALL CENTER)
On-siteMogi das Cruzes, São Paulo, Brazil
Job Summary
Conduct customer service via phone, WhatsApp, email, and chat by providing product information and resolving inquiries, complaints, and incidents. Register all interactions, requests, and suggestions in the system while ensuring timely resolutions. Execute active and inbound calls according to operational needs, strictly following scripts, procedures, and quality indicators. Forward escalated requests to responsible teams as required. Maintain proficiency in basic computer systems and demonstrate strong verbal communication skills to handle diverse client profiles effectively. Full-time role with flexible scheduling; high school diploma required; prior SAC or telemarketing experience is a plus.
Required Qualifications
- Ensino médio completo
- Boa comunicação verbal e escrita
- Conhecimento básico em informática e facilidade com sistemas
- Organização, atenção aos detalhes e responsabilidade
- Capacidade de lidar com diferentes perfis de clientes
- Perfil comunicativo, empático e proativo
- Disponibilidade para atuar em escala e horários flexíveis, se necessário
Desired Qualifications
- Experiência prévia com atendimento ao cliente, telemarketing ou SAC (diferencial)
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