BANCO DE TALENTOS - AGENTE DE ATENDIMENTO CENTRAL DE RESERVAS
On-siteMogi das Cruzes, São Paulo, Brazil
Job Summary
Conduct customer service via phone, WhatsApp, email, and chat while providing product information and resolving inquiries, complaints, and incidents. Register all interactions, requests, and suggestions in the internal system and ensure client returns meet defined deadlines. Execute active and receptive calls according to operational needs, strictly adhering to scripts, procedures, and quality indicators. Forward requests to responsible areas when necessary. Requires high school diploma, prior customer service or telemarketing experience, strong verbal and written communication skills, basic computer proficiency, and flexibility to work varying shifts.
Required Qualifications
- Ensino médio completo
- Boa comunicação verbal e escrita
- Conhecimento básico em informática e facilidade com sistemas
- Organização, atenção aos detalhes e responsabilidade
- Capacidade de lidar com diferentes perfis de clientes
- Perfil comunicativo, empático e proativo
- Disponibilidade para atuar em escala e horários flexíveis, se necessário
Desired Qualifications
- Experiência prévia com atendimento ao cliente, telemarketing ou SAC
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