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BANAMEX VOLANTE SR LOS CABOS (P2605001957)
On-site · Cabo San Lucas, Baja California Sur, Mexico
Job Summary
Entry-level Customer Service Representative supporting institutional clients in Cabo San Lucas. Responsibilities include managing client inquiries with proper investigation and timely resolution, developing and maintaining client portfolios through regular calls and face-to-face interactions, providing clients with transactional and inquiry activity scorecards, hosting review calls related to productivity and the use of self-service tools, informing clients about problems (system failures, market issues) and providing regular resolution updates, escalating feedback and processing delays appropriately, and ensuring adherence to departmental standards and regulatory requirements to safeguard Citi and its clients.
Required Qualifications
- High school diploma or equivalent
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