Backoffice Support Specialist
$31,000–$41,000 year
HybridLancashire, Delaware, United States
Lancashire, Delaware, United StatesHybridFull Time$31,000–$41,000 yearEnterprise
Full TimeEnterprise
Job Summary
Manage customer enquiries and back-office activities via CRM systems, coordinating with internal teams to resolve queries and handle complaints for timely resolution. Process returns, credits, and free-of-charge orders while supporting customer and product master data updates. Identify and drive continuous improvement opportunities to enhance customer satisfaction. This role supports SPX FLOW's global operations in food, beverage, and industrial sectors, leveraging the company's 100-year history and sustainability focus.
Required Qualifications
- Customer-focused with excellent communication and relationship-building skills
- Strong problem-solving and analytical abilities
- Proactive, detail-oriented, and able to work under pressure
- Continuous improvement mindset with a focus on customer experience
- Commercially aware with strong organisational and planning skills
- Proficient in Microsoft Office applications
- High level of professionalism, integrity, and accountability
- Committed to delivering an excellent customer experience
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