BackOffice Specialist
HybridBogotá, Bogota D.C., Colombia
Job Summary
BackOffice Specialist at Nuvei (Bogotá hybrid role) focuses on investigating, processing, and resolving escalations and merchant/account maintenance requests with high precision and compliance. Key duties include escalation management, root-cause analysis, updating merchant profiles and configurations, reprocessing transactions, handling refunds, and providing technical support across internal teams. The role requires deep knowledge of payment processing systems, data accuracy, and adherence to SLAs, plus strong English and Spanish communication, problem-solving skills, and the ability to juggle multiple priorities in a fast-paced environment.
Required Qualifications
- Strong technical aptitude and ability to learn and navigate multiple systems and platforms
- Experience in payment processing, financial services, or a related technical operations environment preferred
- Excellent analytical, problem-solving, and investigative skills
- Exceptional attention to detail and commitment to quality and accuracy
- Strong English written and verbal communication skills
- Strong Spanish
- Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment
- High level of accountability, organization, and professionalism
- Strong understanding of payment systems, transaction flows, and merchant configurations
- Effectively prioritizes workload to meet service level agreements and deadlines
- Responds effectively to changing priorities and high-volume periods
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