BackOffice – Operadoras de Saúde (OPS)

Execute trace for medication purchase and unlocking, monitor stock levels to identify alternatives for unavailable items, and request inter-branch transfers to optimize supply. Update control spreadsheets to ensure all orders are registered with correct status and treatments, while tracking deliveries and managing transport quotes. Open and follow up on customer service (SAC) tickets, investigating occurrences and proposing solutions. Monitor communication channels via WhatsApp and email, assist branches in clarifying doubts and resolving demands, and register all interactions in corporate systems to guarantee information traceability.