Back Office Engineer
HybridBrussels, Brussels Capital, Belgium
Job Summary
Administer, maintain, and troubleshoot Identity and Access Management (IAM) platforms, including authentication, authorization, identity federation, and directory services. Perform platform deployments, upgrades, patching, configuration changes, and backup operations to ensure secure and reliable services. Monitor performance and service availability by investigating alerts and analyzing logs to proactively resolve issues. Conduct root cause analysis, implement corrective actions, and manage incidents, service requests, and changes in accordance with ITIL best practices. Develop automation scripts to streamline operational processes and maintain technical documentation for knowledge transfer.
Required Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- Minimum of 4 years of relevant professional experience
- Excellent command of English, both written and spoken
- Experience with Linux (RedHat), Oracle Database, Oracle WebLogic Server, Apache Tomcat, LDAP technologies, Identity and Access Management concepts, Shell, Bash or Perl scripting
- Experience with tools such as Git, Bamboo, Nexus, Dynatrace, Splunk, ServiceNow, Jira
- Proven expertise in Linux-based infrastructure and middleware environments
- Hands-on involvement in IT Service Management (ITSM) processes, including Incident, Change, Release, and Problem Management
- Good understanding and practical application of ITIL best practices
Desired Qualifications
- Knowledge of Identity and Access Management (IAM) technologies
- ITIL Foundation certification
- Knowledge of PM2 or PRINCE2 methodologies and cloud environments and technologies
- Experience working within European Institutions IT environments
- Good written and spoken French
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