Back Office Advisor
HybridFort Walton Beach, Florida, United States
Job Summary
Research, correct, and maintain transactions to process consumer debits through the ACH Network and Remote Deposit Capture. Request time-sensitive proof of authorizations from ODFIs, complete merchant maintenance requests, and input essential data from authorization documentation for returned transactions. Communicate via phone and email with merchants to obtain authorization receipts or electronic funds transaction receipts, review debit/credit requests, and analyze issues to identify problem areas. Calculate and request manual ACH credits for processing problems, make outbound communication attempts on rejected transactions, and complete monthly cancellations. Post cash entries for reconciliation with dual verification, set up merchant reporting, and ensure compliance with internal documentation requirements. Contribute to change initiatives to automate manual functions and participate in cross-departmental task groups.
Required Qualifications
- High School diploma or equivalent experience
- 1-2 years of related Finance or Banking experience
- Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
- Knowledge and competence in using Microsoft Word and Microsoft Excel or similar office software products
- Ability to effectively communicate with peers and management to present ideas and concerns through verbal and non-verbal methods
- Ability to remain attentive to details while working in a fast-paced, multi-task environment
- Ability to establish priorities, work independently, and proceed with objectives with little supervision of self and staff members
- Ability to effectively manage time to meet and exceed goals and expectations
- Ability to work extra hours, holidays, and weekends as requested by manager
- Flexibility in accepting assignments and special projects
- English (written and spoken)
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